FAQs

Frequently Asked Questions

Does your store only carry wedding gowns?

As well as carrying a huge selection of wedding gowns most exclusive to Golden Brides we have an amazing selection of bridesmaid and flower girl dresses. Our prom and evening wear selection is one that will make you say WOW! We are sure to have the perfect gown for your event.

There are so many dresses out there. Where do I start, and how do I find 'the one' ?

The best way to start is to visit our store which is known for having a huge selection of affordable and leading styles. The styles arriving at Golden Brides today won’t show up on other stores’ racks until next season. Our consultants at Golden Brides will be able to make recommendations based on your body type and many other factors to find you the perfect dress. Be open to trying things that you might not pick off the rack yourself. You may be pleasantly surprised. Our knowledgeable staff have a way of finding the perfect dress for every bride.

How much are your gowns?

Our wedding gowns are very affordable and are priced about 1/3 less than what other store offers. Golden Brides’ wedding gowns range in price from $500 to $2000. Evening gowns start around $150.

Can I just drop in to look at dresses?

Absolutely! Space permitting we are more than happy to accommodate walk-ins as a room and consultant become available. At Golden Brides, we want to ensure that you receive great one on one service.

How long do appointments run?

A typical wedding gown consultation appointment is booked for 2 hours.

Can I bring a group of friends and family with me to help make my decision?

Choosing a wedding gown will be one of your most important wedding planning decisions and is a wonderful and often emotional event for most brides. We truly feel it is a moment to be shared with close friends and family. It is a very special experience at Golden Brides and a very involved process for both the consultant and Bride to find that perfect dream dress. We strongly recommend that you bring your mom or important support person with you to your appointment so that she does not miss out on the experience of finding your wedding gown.

Do you allow photography in the store?

Once you have made a purchase, you are more than welcome to take pictures of your gown. Prior to purchase however, due to designer copyright protection, we have a strict no photography policy.

Do you have accessories that I can try on during my appointment?

Nothing completes a beautiful bride better than the right accessories. At Golden Brides we pride ourselves on providing one of the most extensive selections of Headpieces, Veils, Shoes, Purses and Jewellery. Our large selection guarantees that you are sure to find what you need to complete your wedding day look. Your consultant will expertly guide you in choosing what will best complement your dream gown.

What is the best time to order my accessories?

Ideally, you should choose your accessories when you pick your dress. Accessories should compliment subtle details in your gown like lace and beading and must be matched to the dress. Accessories create a complete coordinated total look. Ordering time for veils and headpieces is typically around 12 weeks. We don’t recommend that you wait to choose them however. You may find if you wait that the sample gown has left the store and you now don’t have the opportunity to coordinate with the gown until the last minute after your dress arrives.

Do I need to book an appointment to look at bridesmaid dresses?

No we do not require appointments for bridesmaids. However, if you would like to work with a particular consultant, you are welcome to phone and request that they set aside an appointment slot for you and your party.

If the dress is ordered to my measurements, why will I need alterations? Isn't it supposed to fit me perfectly?

Your gown is a special order, not a custom fit. When your gown is being ordered we take your measurements and compare them to a size chart from the designer. Then we advise you on how to pick your size. Ordering a made to measure or custom fit gown is extremely expensive and it is a much longer process. However, with the calibre of dresses that we carry, often very little is needed in fitting the dress and you can often get away with just a hem and bustle

Will you phone me when my dress comes in?

Yes, we will call you and send you an email. Please be sure that we have all of your correct contact information.

What do I do with my dress when it arrives?

14 days after receiving notification you will be required to pay the balance owing and do an inspection. If you are not doing alterations through our store you will be required to take it home with you at this time. However if you decide to use our in-house professional alteration service we will be more than happy to safely store your dress for you.

If my wedding is less than 6 months away can you still accommodate me?

We have a huge selection of gowns in store and most of them are available for purchase off the rack. If you find something that you love but it isn’t the right size or color, rush orders are available at additional cost. Lead time for a rush order is usually around 12 weeks. If you have less than three months, we will pull as many strings as we can to have a dress here for you.

Can I cancel my order if I change my mind or my wedding is cancelled?

In this type of circumstance, you will still have to fulfill your contractual commitment to pay the balance on your gown and complete the sale. All sales are final, so if such a situation were to take place, you may wish to sell your dress privately or consign it.

After my wedding, where would you recommend I take my wedding dress to have it cleaned?

We offer professional cleaning of your wedding gown on site. We do not recommend dry-cleaning for most gowns, as the harsh cleaning solvents can melt delicate beadwork and leave behind sugar based stains which will yellow over time.